Contacts and Links ERRS Service Now platform The link to the East Region Recruitment Service online enquiry platform can be found here: Service Now The benefits of Service Now as an enquiry platform is that it can be accessed 24/7 and data can be analysed and customer experience reported on which helps us improve our service. The platform is delivered through NSS. If you are using the system for the first time, you will have to click on ‘register’ with your existing Board email then follow the validation process to access. There are five options once on the platform: Knowledge Base – this will include links to the national standardised SOP’s. Get Help – this is where you will raise any queries for the recruitment team. My Tickets and Enquiries – Any tickets you have raised can be viewed here. JobTrain – a link to the JobTrain system. Feedback Form – A link to raise feedback for the recruitment team. Telephone Enquiry Service We have a dedicated telephone service, open between 9am and 4pm Monday to Friday The telephone number is: 0300 790 0640 Submitting a Vacancy To submit an approved vacancy to the ERRS for advertising, please sent to: eos.regionvacancies@nhs.scot along with the job description, person specification, draft advert and confirmation of vacancy approval authorising the post to proceed to advertising. Local Board Intranet Sites Further details on your Boards recruitment process can be found on their intranet site: NHS Lothian NHS Borders NHS Fife NHS Education for Scotland Scottish Ambulance Service JobTrain SOP’s The NHS Scotland national Digital Recruitment System (JobTrain) provides fully-online candidate and hiring manager processes, automation, pre-employment checks, online contracts, and many further building blocks for NHS Scotland’s digital recruitment services. When using the system Boards’ recruitment staff must follow the agreed national Standard Operating Procedures (SOPs).
