Operating Principles Service Operating Model Key Principles of the East Region Recruitment Service Operating Model 1. Customers and how we serve them are at the heart of what we do and how we do business. Emphasis on the candidate’s journey and the Recruitment Service responsibilities around this. Recruitment service provision is clear, easily accessible and transparent to the user. Provides a consistent customer recruitment experience within the East Region and across the Regional Recruitment Services. 2. Provide a centre of excellence, where functions will be easy to do business with and customer journeys are fluid. Transparent recruitment process. Centre of excellence, providing expertise within the field of recruitment. Pro-active liaising with workforce planning and service management to plan for capacity and demand. 3. Agile and adaptable service. Pro-active use of available technology, to support and develop smarter recruitment practise and processes. A stable, resilient, responsive and pro-active service, to support the needs of both the business and the customer. An employer of choice for recruitment service staff, with an emphasis on staff retention and service resilience. Embraces change and practices continuous quality improvement. Enhances the users experience through close collaboration with service partners and shared learning across the regional recruitment service. 4. Optimal delivery model enables a more sustainable and cost effective recruitment service to be delivered. Maximise the increased ‘purchase and brand power’ of the collective Boards within the East Region Recruitment Service. Be clear about the services offered by the East Region Recruitment Service. Unnecessary complexity and duplication is removed.
