Your Rights & Privacy NHS Lothian values your comments, good or bad, to help us improve our services. In this section you will find out how to leave compliments, concerns or complaints and about your rights including those under current Data Protection Law. Your Rights Those who are responsible for looking after your health will do whatever they can to make sure you are given the best possible treatment. NHS Lothian values your comments, good or bad, to help us improve the service. Please see links for further information about how to make a suggestion or complaint. Regrettably, sometimes things can go wrong and the NHS Complaints Procedure aims to give you a quick, but thorough, response to your concern about NHS Treatment. The NHS Complaints Procedure includes instructions in english, arabic, bengali, chinese, punjabi and urdu. Under the NHS Complaint Procedure if a complainant is unhappy with the NHS Lothian response to their complaint they have the right to approach the Scottish Public Services Ombudsman and ask the Ombudsman to review their complaint. The Freedom of Information Act (Scotland) 2002 became law in January 2005 and allowed the public to request information held by public authorities in Scotland.
