Patient Experience Team – Tell us about your experience NHS Lothian is committed to providing quality care to patients and their families. By giving feedback, you can help us understand what we are doing well and the areas that we need to improve on. Your feedback is therefore valuable to us. The Core values of NHS Scotland are: Care and compassion Dignity and respect Quality and teamwork Openness, honesty and responsibility In NHS Lothian, we strive to bring these values into everyday reality providing the best care and services possible. To help us know we are doing this we are keen to hear about your experience. You can tell us about your experience by speaking directly to the staff or the service involved in your care, alternatively, you can contact the Patient Experience Team. The Patient Experience Team is the central point for receiving patient feedback for NHS Lothian. They receive feedback over the telephone, via email, in writing and in person. The Patient Experience Team also manage all complaints, concerns, feedback and compliments, as well as stories shared on Care Opinion. The team is based at Waverley Gate and are made up of a mixture of clinical and non-clinical staff. You can contact the Patient Experience Team: In writing Patient Experience TeamNHS Lothian2-4 Waterloo PlaceEdinburghEH1 3EG By telephone 0131 536 3370 (open Mon-Fri, 9am to 2pm) By email LOTH.Feedback@nhs.scot You can also send feedback directly to the Patient Experience Team via our online feedback form. This form will help guide and structure your feedback so that you include relevant information. Dignity and Respect NHS Lothian is committed to providing a safe and secure environment for both staff and patients. Our staff are here to support you and will act professionally, treating you with dignity and respect. We ask you to do the same. We appreciate that people may act out of character and in times of difficult or stressful situations, please be patient and the team will do their best to help, however verbal abuse or aggression will not be accepted. In these situations, the Patient Experience Team may terminate telephone calls.
